Refund policy

Cancellation of contract

After receiving the order, the Consumer has the right to withdraw from the contract concluded in the online store within 14 days without stating a reason. The 14-day right of withdrawal does not apply if the consumer has opened sealed packaging of the item handed over, which is not suitable for return for health or hygiene reasons, or if the products or services are not returnable in the sense of § 53 (4) of the Law of Obligations Act (e.g., underwear, bras, swimwear, tanning wear, stockings-socks, open-package cosmetics, perfumes-hygiene products, duvets, and pillows).

The right of withdrawal does not apply if the buyer is a legal entity.

In the event of deterioration of the item subject to return, the consumer shall only be liable for the decrease in value of the item resulting from the use of the item in a manner other than that necessary to ascertain the nature, characteristics, and functioning of the item. To ascertain the nature, characteristics, and functioning of the item, the Consumer should handle and use the item only in the same manner as permitted in a regular store. ChatGPT (For example, in a store, it is possible to try on clothes, but tags must not be removed from the clothes, the clothes must not be dirty, damaged due to trying on, or spoiled by the scent of perfume, smoke, or any other odor). Therefore, it is not excluded that the value of the item has decreased to zero due to damage, and K&N OÜ has the right to claim compensation for the decrease in value of the item. The Consumer covers the transportation costs of deteriorated goods.

To return the goods, a withdrawal form must be completed within 14 days from receiving the goods using the website www.karinibutiik.ee. form. The withdrawal form can be found here: Withdrawal form

The consumer must return the goods within 14 days following the submission of the withdrawal request or provide proof that they have handed over the goods to the logistics company within the aforementioned period. The buyer bears the costs of returning the goods, except in cases where the reason for the return is that the item to be returned does not correspond to what was ordered (e.g., wrong or defective item).

K&N OÜ shall refund to the Consumer without delay upon receipt of the withdrawal request, but no later than 14 days from the receipt of the withdrawal request, all fees received from the Consumer under the contract. K&N OÜ has the right to delay the refund until the Consumer has returned the product or provided evidence that the Consumer has returned the product.

If the buyer has expressly chosen a method of delivery other than the cheapest standard delivery offered by the online store, the online store is not obligated to refund the consumer for any additional costs that exceed the cost associated with the standard delivery method.

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